Privacy policy

This Privacy Policy describes how ELICA-GEORGIA.GE processes the information and personal data you provide to us in order to manage your relationship with ELICA-GEORGIA.GE.

Any information you provide to us, or that we otherwise obtain about you, is processed in accordance with this Privacy Policy. Information may be provided through the ELICA-GEORGIA.GE website, by telephone, or through any other communication channel.

This document explains the legal basis and purposes for collecting and processing your personal data, as well as the legal and technical measures we use to protect it.

By accepting this Privacy Policy, you acknowledge that you have read, understood, and agree to the processing of your personal data in accordance with its terms.

Who We Are

References to ELICA-GEORGIA.GE ("we", "us", or "our") in this Privacy Policy refer to LLC "Zigi", a limited liability company incorporated under the laws of Georgia (Company ID: 404491821), which owns and operates ELICA-GEORGIA.GE (the "Website").

We determine the purposes and means of processing your personal data.

Who This Policy Applies To

This Privacy Policy applies to:

  • Current, former, and prospective customers of ELICA-GEORGIA.GE;

  • Individuals who have expressed interest in our products or services;

  • Legal representatives or authorized contacts of our customers;

  • Any other individuals whose personal data is necessary or appropriate for us to process in order to conduct our business or improve our products and services, even if we have no direct relationship with them.

How We Collect Your Personal Data

We may collect your personal data through:

  • Your use of our official website (except when browsing solely as a guest);

  • Registration or login on our website;

  • Requests for products or services;

  • Your use of our products and services;

  • Information obtained from publicly available sources.

Purposes of Processing Personal Data

We process your personal data for the following purposes:

  • Improving the quality of ELICA-GEORGIA.GE's services;

  • Identifying customers;

  • Identifying purchased products and requested services;

  • Contacting you regarding our products and services;

  • Fulfilling our legal obligations;

  • Handling and resolving customer complaints;

  • Monitoring user activity on the website;

  • Informing customers about updates and changes to the website;

  • Maintaining effective communication with customers;

  • Receiving and responding to customer feedback;

  • Introducing new products, services, and website features;

  • Identifying customer groups for targeted communications;

  • Conducting marketing campaigns and informing customers about offers and promotions;

  • Providing information regarding customer purchases;

  • Protecting our legitimate interests;

  • Any other legitimate purpose permitted under the Law of Georgia on Personal Data Protection.

Your Rights

You have the right to:

  • Receive information about the personal data we process concerning you;

  • Request the correction, updating, or completion of inaccurate or incomplete personal data;

  • Request the suspension, deletion, or destruction of your personal data if:

    • You withdraw your consent, where consent is the sole legal basis for processing. You may withdraw your consent by contacting us via the email address listed on our Contact page.

    • The data is no longer required for the purpose for which it was collected.

    • The processing of your data is unlawful.

  • Request the restriction (blocking) of processing if:

    • The accuracy of your personal data is disputed;

    • The processing is unlawful, but you oppose deletion and instead request restriction;

    • The data is no longer necessary for processing, but you require it for legal claims;

    • Your request for deletion or destruction is under review.

  • Withdraw your consent at any time. Upon withdrawal, we will stop processing your personal data unless another lawful basis for processing exists.

  • Submit a complaint regarding the processing of your personal data, including to the Georgian Personal Data Protection Service or a competent court.

User Responsibilities

By using ELICA-GEORGIA.GE, you confirm and warrant that:

  • The information you provide is complete and accurate;

  • You are at least 18 years old and legally competent;

  • You will not use another person's identifying information to register on the website;

  • You will not use names that are offensive, defamatory, or inappropriate;

  • You will not use the website to distribute false information;

  • You will not impersonate another company, company employee, or any other individual;

  • You will not violate the rights of others or engage in unlawful or harmful activities;

  • You will not use any device, software, or automated method intended to obtain information from the website or interfere with its normal operation;

  • You will respect copyright and related intellectual property rights and will not reproduce, modify, publish, or otherwise use any content available on ELICA-GEORGIA.GE—including logos, icons, images, graphics, designs, patents, trademarks, or other intellectual property—without our prior written consent;

  • You will not use another user's account;

  • You will not attempt to gain unauthorized access to another user's authentication credentials;

  • You will not engage in any activity that could disrupt or threaten the proper operation of ELICA-GEORGIA.GE;

  • You will comply with all applicable laws, this Privacy Policy, and any other applicable terms governing the use of ELICA-GEORGIA.GE.

Limitation of Rights

Your rights under this Privacy Policy may be restricted where such restriction is expressly provided by law or where exercising those rights may jeopardize:

  • Significant financial or economic interests of the country;

  • The lawful functions and powers of supervisory authorities;

  • The protection of state, commercial, professional, or other legally protected confidential information.